Major changes to the HHCAHPS survey take effect April 1, 2026, significantly impacting how home health agencies measure and interpret patient experience performance.
These CMS updates affect public reporting, disrupt historical trend lines, and remove three HHCAHPS-based measures from the HHVBP program. Agencies must adjust how they analyze survey data and translate results into meaningful operational improvements.
In this on-demand webinar, experts from SimiTree and Relias explain what these changes mean for home health organizations. They also explain how leaders can respond effectively.
You’ll learn:
- HHCAHPS fundamentals — how the survey is sampled, reported, and why it drives agency reputation and performance
- What changed in April 2026 — CMS updates, trend line impacts, and why three HHVBP measures were removed
- How to analyze HHCAHPS more effectively — using item-level insights, composites, and segmentation
- How to identify improvement opportunities — linking survey results to workflow and communication changes
- How to operationalize patient experience — building dashboards, coaching rhythms, and accountability structures
Watch to better understand the HHCAHPS updates, strengthen how your organization interprets survey data, and develop a more proactive approach to improving patient experience and performance.
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